At Lounge In Beauty KE, customer satisfaction is our priority. However, due to the nature of our products, we do not offer refunds once a purchase has been made.
Exchanges:
If you’ve purchased the wrong shade, we’re happy to offer an exchange under the following conditions:
- The product seal must be unbroken.
- The exchange is for goods only—no cash refunds.
- Exchanges must be requested within 24hours of purchase, along with the original receipt.
Non-Refundable Items:
All products are non-refundable after purchase. We encourage customers to carefully select products before finalizing their orders.
For any questions or concerns, please reach out to us. We’re here to assist you in making the best choice for your beauty needs!